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Websites and Marketing

Much has happened since I first wrote (a year ago) about marketing my proofreading business, so this is the update: how I told the world I was open for business.

Building a website, social media and content marketing were the essential strategies I used, back in 2017, to proclaim my new services as a proofreader.

In a previous episode Business Plan and Training, I detailed how I became a freelancer offering proofreading services after three decades as a primary school teacher. In this tweaked blog post, I describe how I decided on my marketing strategy and how it has evolved.

I know some freelance business owners who still cringe at the thought of putting any details ‘out there’. Or haven’t got the interest or skills to build a website. But how else are you going to advertise your services or get business unless you are a presence online? There is also plenty of support out there if you need guidance or to outsource.

Displaying your ‘shop window’

“A website is essential: you need a ‘shop window’ to display your business.” These were the words of my Business Mentor at my local Job Centre when they helped me set up as a self-employed proofreader.

The process of choosing a website domain, a host, designing my website, plus researching the content marketing world of social media was a steep learning curve.

But I have come far over the last two years!

Also, I have seen many people, including career-changers, entering the world of editing and proofreading who are asking all the questions I asked then. So this blog post might help you. What follows is what I did to market my business.

Building a website

By January 2017, my New Enterprise Allowance (NEA) Business Plan (with People Plus) had been approved, and I was told by my mentor to go and build a website. The only domain name which was available and that I liked the sound of was Proofnow. That was the easy part. Proofnow Proofreader was born.

“How do I build a website?” My only experience had been editing my class page on the website of the school where I taught.

I chose my first website host. The building of each page was fairly straightforward: I added Services, Pricing and About pages, with a few photographs for variety; I emphasised my previous career as a teacher with efficient marking skills – this would be my Unique Selling Point (USP). I could add a couple of testimonials after getting some proofreading work.

Finding the website host for you

Although I was pleased with the look of the site on the desktop of the PC, it looked dreadful on my mobile. One tip I had read was that your website must be viewable on all devices.

At the end of my first year of business, I knew I had to find a different host as I found the backend clunky. I did some fairly intense research to find my next website host.

Creating a new website

I copied everything over to my new website … then I was up and active with my new host. What a relief!

Over time I read and researched more about how your website should be less about you and more about how you can solve problems for your potential client. This gave me the courage to tweak the theme and wording. Here are some tips I learnt.

Basic website tips

easy to read, clear font
your headshot and/or logo
your services – what you can do for your client
contact details – how does a new client get in touch with you?
Say less of what ‘I’ can do but what ‘you’, the client, needs. How you (the freelancer) can solve their (client) problem.
match the branding on your website with that on your social media sites where you will publish and market your website. In other words: same headshot, same banner, same headline/tagline for consistent marketing.
Designing your brand is made easier by choosing prepared designs from a free app. Canva is a design programme for those who have basic technical skills. I found it really useful when ensuring consistency in designing the banners for marketing my website and social media profile pages. This represents ‘joined-up’ marketing.

Everything I tried with my website involved trial and error, with the undo button at hand. Also, with sheer surprise if something worked first time!

Visibility

Now, having been with WordPress for a while, I am now happy with my website and proud of what I have achieved so far. It is easy to manage and looks consistently good on a desktop, tablet and smartphone. Statistics show that mobile devices are used more for browsing websites than any other. Indeed, smartphones mean that websites can be viewed immediately when a link is shared. So it is essential that your website works and looks good. Everywhere.

Social media

LinkedIn, Facebook, Instagram, Twitter, …? What kind of social media do you prefer? Where do you share the link to your website? What kind of content marketer are you? I know some folk who steer well clear. They’re just not interested. I know some folks who do it ALL. Is that a good idea? Does it work? Does it GET you work?

Facebook

The first thing I did on Facebook when I started my business was to advertise Proofnow Proofreader as a business Facebook page because I understood it.

I have joined Facebook support groups. Anything you need reassurance for, it’s there, whether you are a freelancer, editor, proofreader or tutor like me.

I attended a workshop on LinkedIn run by fellow SfEP-er John Espirian at the annual conference of the Society for Editors and Proofreaders in 2018: ‘How not to be a LinkedIn Loser’. I learnt A LOT. He gives results of methods he has tried to make the algorithm work for him, then passes on the tips. Then I saw John talk on LinkedIn at the Cambridge Social Media Day (#CSMDay2019) in November, when I topped up my LinkedIn skills.

LinkedIn tips

He recommends liking and commenting on the posts of others to engage in conversation, rather than sharing. This raises the visibility of your profile. To some, LinkedIn is where important contacts can be followed, and business connections can be made. Work may even follow. This is my favourite way to post my blog posts where colleagues can engage. Here is my LinkedIn page. Judge for yourself. Why don’t you try personalising your invite to connect? Then I will understand how we can help each other.

LinkedIn is also beneficial as recommendations can be made. After doing a proofreading job on a punctuation book for children, I was able to send the author a link where she could write a testimonial. It’s impactful because the focus is on the client to write it for you.

Twitter

On Twitter, retweeting (sharing) posts of those you follow, and your own posts improves engagement. I engage on Twitter because a lot of SfEP members are there. An educational author even got in touch and offered me a proofreading job!

Like, comment, share

Having read a HUGE array of tips about content marketing, everything I have learnt has been by osmosis, by watching how others do it. However, it IS an effort to stay on top of content on social media.

When following newsletters you subscribe to for tips and advice, it is imperative to be selective. Take control and make your inbox manageable. Or you’d never get any work done.

Content marketing

If you want to share content, planning is vital. Blogging, for instance, is far more effective if subjects are planned over the longterm. Then fit in spontaneous posts when giving a reaction to situations. I try to publish a blog post monthly – it’s scary how quickly those months go.

When I share a #TallTartanTalks blog post, I aim to do it on a day when I don’t have a work deadline and have the time to like and comment on the engagement. This is timetabled in my diary. As a result, when I engage, my website viewing statistics increase dramatically. That’s one of the reaons why blogging is effective: for website visibility.

Others prefer to use scheduling tools, like Buffer, so that the timings of content posting are automatic. The worry of manual posting is removed.

Next blogging …

In my next blog post I will return to the subject of primary tuition and educational publishers as clients.

You can read my introduction to my education series in Why I Tutor.

Website Building and Social Media

This episode describes the stage with my new proofreading business when I proclaimed my arrival! Building a website, social media and content marketing are skills I used to announce to the world my services as a proofreader.

In previous episodes, How I Started and Business Plan and Training, I detailed my voyage towards becoming a freelance offering proofreading services after decades as a primary school teacher. In this blog, I describe how I decided on my marketing strategy.

As a newbie freelance business owner, I know some folks who cringe at the thought of putting any personal details ‘out there’, on the interweb. But, in my opinion, how else are you going to advertise your services or get business unless you are a presence on-line?

“A website is essential: you need a ‘shop window’ to display your business.” These were the words of my Business Mentor at my local Job Centre when they helped me set up as a self-employed proofreader two years ago. The process of choosing a website domain, a host, and designing my website, plus researching the content marketing world of social media has been a steep learning curve. This is what I did.

Build a website

By January 2017, my NEA (New Enterprise Allowance) Business Plan (with People Plus) had been approved, and I was told to go and build a website. The only domain name which was available and that I liked the sound of was Proofnow. That was the easy part. Proofnow Proofreader was born!

“How do I build a website?” I was heard to ponder. I asked around. My only experience had been editing my class page on the school website where I taught.

Godaddy was recommended. Fair enough, the building of each page was fairly straightforward: I added Services, Pricing and About pages, with a few photographs for variety. I could add a couple of testimonials after six months.

But, although I was pleased with the look of the site on the desktop of the PC, and on the screen of my Android tablet, it looked dreadful on my mobile.

By December 2017, I knew I wasn’t going to renew with Godaddy. So I did some fairly intense research on who would host my website next.

WordPress

I found Siteground for hosting website companies like WordPress.

I copied everything over from the soon-to-be-expired website, probably using old-fashioned techniques, and not how a designer would do it … But, after a couple of phone calls to Siteground customer service, who were very supportive, I was up and active with my new host. Phew!

I am now even happier with my website and proud of what I have achieved so far. It is easy to manage, and looks great on a mobile! I mention this because statistics show that mobile devices are used more for browsing websites than any other. Folks want to look up a linked site spontaneously and even instantaneously. So, it is essential that your website works, and looks good. Anywhere. On any device.

Basic website tips

easy to read, clear font
your headshot and/or logo
your services – what you can do for your client
how does a new client get in touch with you?
Say less of what ‘I’ can do (me, me, me), but what ‘you’, the client, needs. How can you (the freelance) can solve their (client) problem? *1
match the branding on your website with that on your social media sites where you will publish and market your website. In other words: same headshot, same banner, same headline/tagline for consistent marketing.*2
Designing your brand is made easier by choosing prepared designs from a free app. *3

*1 This method of your ‘About me’ page not actually being ‘About me’ (ironically) has been repeated by many on social media. It has been a revelation in tweaking how my website is worded.

*2 Advice from John Espirian and other content marketing gurus.

*3 Canva, recommended by Louise Harnby, is a design programme for those who have basic technical skills. I found it really useful when ensuring consistency in the design for my banners for marketing my website and social media profile pages (covered next). This represents ‘joined-up thinking’.

Everything I tried with my website was using trial and error, with the undo button at hand. Also with sheer surprise if something worked first time!

Content marketing

LinkedIn, Facebook, Twitter, …? What a minefield of social media! So, what kind of content marketer are you? I know some folks who steer well clear. I know some folks who do it ALL, spread themselves EVERYWHERE. Is that a good idea? Does it work? Does it GET you work?

Facebook

I have had a personal Facebook page for 10 years: I use it to stay in touch with friends and family, as well as previous and new colleagues met through networking. The first thing I did on Facebook when I started my business was to advertise Proofnow Proofreader as a business Facebook page because that was the medium I understood.

Then I met fellow freelancer John Espirian (former member of the SfEP, now the CIEP) and learnt A LOT more about how to use LinkedIn. For example, build a profile page using specific criteria as he describes here. He recommends liking and commenting on the posts of others to engage in conversation. This raises the visibility of your profile. To some, LinkedIn is seen as the conference side of social media, where important leads can be followed, and serious business connections are made. Work may even follow from said connections. This is my favourite way to share with colleagues as it feels more business-like. Here is my LinkedIn page. Judge for yourself. Why don’t you try personalising your invite to connect? Then I will understand how we can help each other.

Twitter

To some Twitter is viewed as the cocktail party of social media. On Twitter, retweeting (sharing) your own posts improves engagement. I am least confident with the use of Twitter. But, because a lot of freelancers are on Twitter, and because I suffer from FOMO (Fear Of Missing Out), here is my Twitter page …

The main advice I have gleaned over the last two years is from content marketers who say: do what works for you. If you can cover all (and it’s not recommended – unless you have more than 24 hours in your day), fair enough.

I need to do one of them well. Do it with purpose. Do it with meaningful content.

Shout it out!

When I was teaching, and was so frustrated that I felt like shouting at the class or an individual, it was generally much more effective to whisper “When I say … I mean it.” Pause. You could have heard a pin drop with the silence and anticipation. I hope that my whisperings of marketing are making a difference. Perhaps I should be shouting. I am certainly anticipating that doing all I can to market my business will result in getting my name out there, which should result in getting the work in. Tell clients you are available.

Family trait

For those familiar with where I grew up – Glasgow in the 1980s – there was a marketing campaign called ‘Glasgow’s Miles Better’. My dad, as an employee of Glasgow District Council (Industrial Development Officer) took Glasgow around the UK to exhibitions, promoting its good points.

When I married Tom, my artist husband, in the late 80s, my father asked him to which galleries he had touted his work. My husband was reluctant. Dad took it upon himself to go around many galleries in Glasgow to promote his son-in-law’s art. I like to think that I have inherited my father’s skills in marketing. He would be proud.

Help, support, share

Having discovered a VAST array of tips in content marketing, I am still, not by any stretch, an expert. Everything I have learnt has been absorbed so much by osmosis. Much like a lot of newbie freelancers I suspect.

Networking

Networking (either in real life or online) with other freelancers means you pick up valuable advice; connections on LinkedIn; online support groups are another gem for tips from many specialist freelancers.

In summary, whatever medium you use, the algorithms love it if you like a post, comment and share what other small businesses are doing. It can’t help but raise your profile.

Business cards

Networking IRL (in real life) with local groups is a great way to get out and about while promoting your business. It is incredibly useful if you can offer business cards or leaflets which act as a reminder of who you are and the business services you are offering.

Moo.com was recommended to me as a business card provider. Their website is user-friendly, with professional-looking products. I’m on my n-th set of 50 cards and they are always complimented.

There is some debate as to whether off-line marketing (on paper) still serves a purpose. But I like to market myself in as many ways as possible. All my social media links are on my cards (again, an area for debate is how much detail to put on them). Nevertheless, I am proud to say I give out my cards to all!

Paperwork

In my next blog, I recall answering my first query from a student. (Just trying to get a sample out of them, while they check if you’re available, when they haven’t actually written their thesis yet.).

Taking tiny steps as I adapted templates to compose my contracts, T&Cs, create invoices for payments and feedback forms.

As a freelance sole trader, you find that you have to be in charge of EVERY facet of your business: admin, IT, marketing, finance, … and that dreaded tax return. But there is lots of support out there.

I wish you a healthy and happy 2019!

Thank you to Lisa de Caux for proofreading.